HR & IR Services For Domestic Employers
Expert HR and IR Support for Private Households
Are you looking for a reliable and professional HR and IR consultancy that can help you manage staff issues with your domestic employees in private households? If so, you have come to the right place.
We are a human resource management and industrial relations consultancy that operates in South Africa, specializing in outsourced HR solutions for small to medium-sized enterprises and private households.
Many households rely on domestic staff to assist with daily chores, childcare, and elderly care. However, employing domestic staff can also present challenges for both employers and employees.
Some of these challenges include:
- Finding qualified and trustworthy staff who can meet the specific needs and preferences of each household
- Negotiating fair and legal contracts, wages, benefits, and working conditions that comply with labour laws and regulations
- Managing performance, feedback, and conflict resolution in a respectful and professional manner
- Handling termination, replacement, or relocation of staff in case of changes in the household situation or the staff's circumstances
Our team is dedicated to providing tailored outsourcing HR solutions to ensure smooth employer-employee relationships.
We offer expert guidance on compliance with South African labour laws, helping you create a positive and productive work environment for your domestic staff.
Let us simplify the complexities of HR and IR management for your household with our professional outsourced HR services.


Tailored Support for Managing Domestic Staff
Recruitment and Onboarding Solutions
Because these challenges are literally experienced close to home by the domestic employer, they can rapidly create stress, confusion, and disputes between the parties, which can affect the quality of service and the relationship between them.
That is why hiring Gente for outsourced HR services can be a valuable investment for households employing domestic staff. Gente offers expert advice and guidance on how to recruit, retain, and manage domestic staff effectively and ethically.
Our outsourcing HR solutions also help resolve any issues or conflicts that may arise between employers and employees, ensuring both parties are treated fairly and respectfully.
We offer a range of HR and IR services for employers of domestic employees in private households, including:
- Drafting and reviewing employment contracts, policies, and procedures
- Advising on compliance with labour legislation and regulations, such as the Basic Conditions of Employment Act, the Labour Relations Act, and the National Minimum Wage Act
- Conducting investigations on HR and IR issues
- Handling disciplinary and grievance matters, performance management, and termination of employment
- We understand that employers of domestic employees in private households face unique challenges and pressures in terms of labour legislation and regulations. That is why we are committed to providing practical and cost-effective outsourcing HR solutions tailored to your specific needs and circumstances.
- We will help you comply with the law, protect your rights and interests, and maintain a harmonious and productive relationship with your domestic employees.
Contact us today to find out how our outsourced HR services can assist you with your HR and IR needs. We offer a free initial consultation and a competitive fee structure. We look forward to hearing from you.
EXPERIENCE
HOW HAVE WE HELPED OUR CLIENTS?
HR SERVICES
What We Can Do & For You
At Gente, we provide specialized HR & IR Services for Domestic Employers, offering customized solutions to help private households effectively manage their domestic staff while ensuring compliance with South African labor laws. Our mission is to simplify the complexities of HR management, allowing domestic employers to focus on maintaining a harmonious and efficient household.
We take the time to understand your unique household requirements, crafting tailored strategies for managing domestic staff that align with legal standards and best practices. From drafting compliant employment contracts to resolving disputes and enhancing staff performance, our expert IR Consultants in South Africa partner with you to foster a respectful and productive work environment.
With our extensive knowledge of labor relations and human resource expertise, we empower domestic employers to minimize risks, ensure legal compliance, and build strong, professional relationships with their domestic staff.
- Customized HR & IR Strategies for Domestic Employers
- Employment Contracts & Legal Compliance for Domestic Households
- Mediation & Conflict Resolution for Domestic Staff
- Performance Optimization for Domestic Employees
- Training & Skill Enhancement for Domestic Staff
- Flexible Onsite & Remote HR Support for Domestic Employers


FREQUENTLY ASKED QUESTIONS
At Gente, we deliver expert HR & IR Services for Domestic Employers, offering bespoke solutions crafted for private households in South Africa. Our services are designed to simplify managing domestic staff, ensure adherence to labor regulations, and foster a harmonious and efficient household environment. Below are some common questions to help you understand how our human resource and industrial relations support can benefit domestic employers.
We provide comprehensive guidance on South African labor laws, including the Basic Conditions of Employment Act and National Minimum Wage Act, ensuring your household employment practices are fully compliant.
Our team creates tailored, legally sound employment contracts that outline fair wages, benefits, and working conditions, protecting both domestic employers and their staff.
We offer professional mediation and dispute resolution services to address conflicts, ensuring respectful and fair outcomes for managing domestic employees.
Yes, we provide performance management strategies and training programs to enhance the skills and productivity of your domestic workforce.
Our personalized approach, deep expertise in household HR management, and commitment to cost-effective solutions set us apart, ensuring seamless support for domestic employers in navigating labor challenges.
CUSTOMER TESTIMONIALS
Does our customers like us? I think they do!!
"Gente has been a game-changer for our household. Managing our domestic staff used to feel overwhelming, especially when it came to understanding labor laws and drafting fair contracts. Their team guided us through every step, creating clear employment agreements and helping us resolve a tricky dispute with one of our staff members. Now, our home runs smoothly, and we feel confident that everything is legally compliant. I highly recommend Gente’s HR & IR services for domestic employers!"

"As a busy professional, I didn’t have the time or expertise to handle HR issues for our domestic employees. Gente’s outsourced HR solutions made it so easy. They helped us set up performance goals for our housekeeper and provided training to improve her skills. Their support has not only made our household more organized but also created a positive working environment. Gente truly understands managing domestic staff!"

"We were struggling with compliance and constant misunderstandings with our domestic worker until we found Gente. Their team stepped in, reviewed our contracts, and ensured we were following the National Minimum Wage Act. They even mediated a conflict that could have ended badly. Thanks to Gente’s human resource and industrial relations support, our household is now a happier and more professional space. They’re a lifesaver for domestic employers!"
